I am very pleased with the professionalism with which the repair shop personnel dealt with me. They did a great job in doing the 32 point inspection as part of the oil change service. Never pushed me to do anything that is not needed. I am going back to them to replace the rear brake pads. They were honest and told that the only brake pads need be replaced and not the rotors. Many of the repair shops tag along the replacement of the rotor or surface the rotor to make extra money but this repair shop did not do that. They fond the rotor to be good and therefore never suggested that it be cut or replaced.