Chantilly Auto Repair

Thank you for taking the time to leave your feedback. We're glad to hear that much of the inspection was helpful and that identifying the headlight issue allowed you to negotiate a better purchase price. We also appreciate your comments about Shawn's knowledge and professionalism. We're sorry to hear that you were disappointed with the panoramic sunshade issue. We understand why that was frustrating, especially since you specifically asked us to pay close attention to the panoramic roof system. While our inspection did not identify any mechanical or operational issues with the sunroof itself, it's clear that the missing sunshade should have been noted during the inspection. We strive to provide thorough pre-purchase inspections, and although we're pleased that your local mechanic confirmed the remainder of the inspection was accurate, we never want a customer to feel let down. Your feedback has been shared with our team so we can improve our inspection process and ensure this type of oversight is less likely to happen in the future. Thank you again for your honest review, and we wish you many enjoyable miles with your Q5 TDI. Best Regards, Carlos

Thank you Sherief for the perfect 5-star rating! It's great to hear that you had such a positive experience with our service team and that Shawn provided you with an experience that you felt great about sharing. We look forward to working with you again in the future.

Dear Victor, thank you for the kind words! We're thrilled to hear about your positive experience. We strive to provide top-notch service and competitive pricing. If you ever need anything in the future, don't hesitate to reach out.

Thank you Anakin for choosing Foreign Auto Services for your VA inspection and emissions needs! We are thrilled that you had a positive experience with our staff and found our service fast and honest. It's great to hear that you enjoyed our complementary snacks and drinks as well as our clean facilities. We appreciate your recommendation and look forward to serving you, your family, and friends in the future!

Dear Kazi, Thank you for taking the time to write a detailed review. We're thrilled to hear that you had a great experience at Foreign Auto Services. Our team takes pride in providing top-notch customer service and creating a comfortable environment. We're glad you enjoyed our customer lounge, we're really proud of how it turned out. We appreciate your business and hope to see you again in the future!

Mr. Shivashanker, Thank you for taking the time to share your feedback. We’re glad to hear you were satisfied with the quality of our service, and we truly appreciate your honest perspective on pricing. We understand your concern regarding the cost of certain services, such as cabin air filter replacement. While the part itself may be relatively inexpensive, our pricing reflects more than just the component—it includes trained technician labor, proper installation, inspection of related systems, shop overhead, and a service warranty to ensure the work is completed safely and correctly. We also recognize that some maintenance items can be handled as DIY projects, and we respect customers who choose that route. Our goal is to provide convenience, reliability, and peace of mind for those who prefer professional service. Regarding promotional pricing, offers like Groupon are designed to introduce new customers to our services and provide added value. Our standard pricing reflects the full scope of professional care and operational costs required to maintain consistent service quality. That said, we always aim to be transparent and fair. We’re happy to review any estimate with you, explain the work involved, and help prioritize services based on your needs and budget. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Kind Regards, Carlos Infante Co-Owner

Hi Ha! We are thrilled to hear that you had a great experience with us! Our team is dedicated to providing top-notch service and ensuring that our customers have a stress-free experience. Thank you for choosing us and we look forward to serving you again in the future!

Thank you, Alelia, for the glowing review! We're thrilled to hear that Emad and our team exceeded your expectations and provided top-notch service. Your trust in us for regular maintenance is a great honor. Please reach out if you need any further assistance. We're always here to help!