Chantilly Auto Repair

Celso, I had to look in my computer to see when you were in last because I know some time had passed since your last visit. I guess I am confused on your review and will try to respond to you to the best of my ability since the details are not fresh. First, if you have an issue with my business my advice would be to keep it to my business and not plug a local competitor – it gives your review more credibility and doesn’t make it look like you have an ulterior motive. Second, I was in the lobby when you came in to “simply question” the work you had done. You started making a scene when Mike asked you to step outside to discuss since we had customers in the lobby. I heard you refuse saying, and I’m paraphrasing, “I don’t have to go outside” and that’s when I stepped in and asked for you to give me a minute to finish with a customer. If this is the “aggressive” behavior you are referring to then we have differing opinions to the definition of aggressive. Third, your car came in twice this year. The first time we replaced and programmed a footwell module and the second time we replaced the radiator that was leaking. Both repairs fixed the problems that you had so I’m not sure what you are referring to when you say we didn’t repair anything. Lastly, you said we charge too much an hour. You brought us an aftermarket warranty company that you had purchased for your car. Unfortunately, they did not cover your repairs 100% which means you were responsible for the balance, which means you didn’t pay full retail on your repairs, you only paid the portion that your warranty company would not cover. I’m sorry that your felt your experience was not up to par and appreciate you leaving us feedback. It’s through our customer’s feedback (good or bad) that we can grow as a business and provide even better service. Thank you, Carlos Infante

Chuck, I'm glad that you came in when you did. Getting that oil leaked fixed when you did definitely saved your wife's engine and an expensive repair. Please keep us in mind for your next service. Thanks, Carlos

Hi Maria, Thanks for taking the time to leave us your feedback. We take pride in diagnosing and repairing our customers cars correctly the first time and in a timely manner. We look forward to seeing you again in the future. Best, Foreign Auto Services

Hi Euge, Unfortunately, there seems to be some confusion regarding our previous communication regarding your recent visit and pre-purchase inspection on your 2000 Jeep Cherokee. I would like to address what we see as inconsistencies in your review. We would not like to get into the “he said she says” back and forth; however, our pre-purchase inspection is very detailed as well as being digital so that we can email you the results. We have documentation that the digital pre-purchase inspection performed on your vehicle was sent to your email on February 7th 2017 (the date of your visit). If for some reason you did not receive this, we are happy to resend it for your records. All of the issues that you mentioned in your review were addressed in detail, with the exception of the engine misfires, as this was not occurring at the time of visit. In addition to the aforementioned report that was emailed, we also discussed our findings with you when you picked up the vehicle. Hence, my bewilderment by your negative review stating otherwise. My apologies that you feel that you were misled into buying this vehicle, but in no way did we ever recommend the purchase of this vehicle or misrepresent the many safety concerns associated with it. Hopefully this clears up any confusion or misunderstanding. I am happy to resend the original inspection report that was initially provided, for your records. Foreign Auto Services