I found Foreign Auto Services via the Costco Auto Services website. It gave me confident that Foreign Auto Services should do a good job, if Costco recommends it and has a partnership with it. I looked up Foreign Auto Service website to see where they are located. I decided to email for a quote on the work I needed to get done on my car, and then I saw the online chat. It was late in the evening, but I decided to give it a try. I started a chat, and was surprised that someone was on the other side responding. As it turned out, they pretty much work late as needed. The chat goes straight to one of their phones. I tried the chat a couple of times, late in the evening, and every time, someone responded... it was Eric or Carlos. Eric responded the next day with the quote as he said he would. I was surprised... a man of his words. I decided to give them a try since their quote was 50% of what the dealership quoted me, and their quote is in the range of repair cost suggested online. I arrived early the morning of my appointment with my co-worker who was giving me a ride to work. Foreign Auto Services has a loan but it was unavailable at the time because it was in an accident. It was raining that morning. It was so nice that Eric decided to open 5 mins early so that I wouldn't have to wait any longer in the rain. I really appreciate that. That afternoon, after driving my car off, Eric called with a few recommended services. I took his recommendation, and had it done. I checked with my friend who fixes is own cars, and he said that the prices are reasonable, but of course, it would be much cheaper if my friend was to do it. I prefer a trained professional to work on my car. I will definitely take my car to Foreign Auto Services again. I do get free oil change at the dealership, and I love the convenience of having a loan from the dealership if I need one. I plan on using Foreign Auto Services for things that my dealership identifies - like new brakes. It is good to know that Foreign Auto Services will be here when I need them. Oh, because I have a Costco membership, I get 15% off services, too. WOOHOO!! Thanks, Eric and Carlos!!
Hi Tilly, The Live Chat feature is a great tool and as long as the phone is with me I always answer. The costco membership is a great savings for your vehicle repair and maintenance needs - not to mention the 3 year unlimited warranty we provide on our most of our repairs. We appreciate you trying us out and look forward to helping you out in the future. Best, Carlos
- Foreign Auto Service