Chantilly Auto Repair

Hello D, Thank you for your feedback. We also want you to know that we are just as disappointed that price was the source of your displeasure with your vehicle’s service. It seems that you were happy with the brake service, the 72 point digital inspection, the battery replacement, the fact that the technician was able to properly diagnose why your BMW was giving you difficulties starting, and diagnose why your Airbag light was on as well. Unfortunately, when you have numerous items on your bill the numbers start to add up. Inflation is a real issue these days and we are not immune as a small business from the pressures it brings. There are numerous ways this affects our business directly, from increased costs of parts to unexpected rent increases. All the while, wages are growing and putting pressure on us to do the same for our team or fear losing the great folks we have the pleasure of working with. I don’t tell you this to insult your intelligence or to garner sympathy, as I am sure you know all these things, but it bears stating to contrast what to me seems like a reasonable bill considering the scope of work performed as well as the make of vehicle. To expand on how expensive things have gotten we have seen a significant increase in the amount of large ticket item replacements (e.g. complete engine assembly) that we have not seen since the 1990s. We feel like this is due in large part to the cost of the average new vehicle now rising to nearly $50K. While the amount invested in these large repairs is significant it pales in comparison to the increased taxes, insurance, and the huge loans/payments one ends up with going for the alternative. We want you to know how disappointed we are that price was the issue that you were unhappy and we understand the pain of our current economic climate as we struggle with it as well. Best of luck to you and if there is anything we can do for you do not hesitate to reach out to us. Best regards, Luis Infante Owner

Thank you for the 5-star rating, Chi Tung! We're delighted to hear that you had a great experience at Foreign Auto Services. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again!

Thank you, Michael, for the outstanding five-star rating! Nothing makes us happier than a satisfied customer. If there is anything else we can do for you, please let us know. We look forward to serving you again soon!

Thank you for the kind words, Rob! We're thrilled to hear about your great experience. Providing exceptional service with a quick turnaround is our priority. We pride ourselves on our attention to detail and customer satisfaction. We look forward to serving you again in the future!

Hi Oscar, thanks for the feedback. I take 100% responsibility for my mistake. Im not normally on the counter and when you called I was trying to help my manager out. As soon as you left my manager made me aware of my mistake and that’s when I called you to clear things up. I asked her to give you a discount to try and make up for it, but I feel that I was very clear and honest with you when I called to clarify. If I can clarify things any further please don’t hesitate to reach out anytime. As always, we value your patronage and look forward to helping you out in the future. Kind Regards, Carlos Foreign Auto Services

Thank you Stacy for the 5-star review! We're glad to hear that you had a positive experience with our pre purchase inspection service. We always strive to provide thorough and timely service, along with clear explanations. We appreciate your recommendation and look forward to serving you again in the future!

Thank you for the 4-star rating, Bee Lee! We appreciate your feedback and taking the time to share your positive experience at Foreign Auto Services. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out.