Chantilly Auto Repair

Mr. Xu, Thank you for the opportunity to respond to you on this platform as my response to you on Groupon is not seen by you, but my response here is. First, to address the camber and caster adjustment on your vehicle - your Volkswagen does not come equipped with either camber or caster adjustment. The only adjustment that can be made for your application is the toe. This was explained to you at the time of service. You mentioned a change in the before and after for those measurements. The change is in the hundredths of a degree not tenths and the reason for this is air flow in our shop that can cause slight movement on the cameras attached to the alignment boom. I have responded with the same information to the credit card company on your chargeback dispute. Again, and I can’t be any clearer, there are no adjustments for caster and camber on your vehicle. If there was, we would adjust it to the manufacturer’s specification. I am more than happy to have you bring in your vehicle so I can show you in person. Please let me know when a good time for you would be. My telephone number is 703-591-5225. Kind regards, Carlos Owner

Dear Kaleeswaran, we appreciate your feedback and are sorry to hear about your experience. However, your name does not come up in our system nor does your review give us much to go on. We strive to provide excellent service and our customer's satisfaction is important to us. Please contact us at your convenience so that we can work towards resolving this issue.

Thank you Sachin for the wonderful 5-star review! We are thrilled to hear that you had a great first impression of Foreign Auto Services. Customer satisfaction is our top priority, so we are glad to know that your service was completed on time and that you enjoyed our well-appointed waiting area. We look forward to serving you again in the future!

We appreciate your kind words, Manuel! Glad to hear that you had a positive experience with our team. We strive to provide prompt and professional service to all our customers. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Foreign Auto Services!

Thank you for the 5-star review, CATALIN! We're delighted to hear that you had a great experience with us at Foreign Auto Services. If you have any more car-related needs, feel free to reach out. We're here to help!

Thank you, Brandan, for sharing your experience! We're thrilled to hear that you and your wife are satisfied with the customer service and craftsmanship at Foreign Auto Services. Your kind words mean a lot to us! We're committed to providing top-notch service to all our customers, and it's great to know that we've exceeded your expectations. We look forward to serving you again in the future!

Hello D, Thank you for your feedback. We also want you to know that we are just as disappointed that price was the source of your displeasure with your vehicle’s service. It seems that you were happy with the brake service, the 72 point digital inspection, the battery replacement, the fact that the technician was able to properly diagnose why your BMW was giving you difficulties starting, and diagnose why your Airbag light was on as well. Unfortunately, when you have numerous items on your bill the numbers start to add up. Inflation is a real issue these days and we are not immune as a small business from the pressures it brings. There are numerous ways this affects our business directly, from increased costs of parts to unexpected rent increases. All the while, wages are growing and putting pressure on us to do the same for our team or fear losing the great folks we have the pleasure of working with. I don’t tell you this to insult your intelligence or to garner sympathy, as I am sure you know all these things, but it bears stating to contrast what to me seems like a reasonable bill considering the scope of work performed as well as the make of vehicle. To expand on how expensive things have gotten we have seen a significant increase in the amount of large ticket item replacements (e.g. complete engine assembly) that we have not seen since the 1990s. We feel like this is due in large part to the cost of the average new vehicle now rising to nearly $50K. While the amount invested in these large repairs is significant it pales in comparison to the increased taxes, insurance, and the huge loans/payments one ends up with going for the alternative. We want you to know how disappointed we are that price was the issue that you were unhappy and we understand the pain of our current economic climate as we struggle with it as well. Best of luck to you and if there is anything we can do for you do not hesitate to reach out to us. Best regards, Luis Infante Owner

Thank you for the 5-star rating, Chi Tung! We're delighted to hear that you had a great experience at Foreign Auto Services. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again!